(Effective and Last Updated as on: 9th July, 2020)
By accepting the Terms of Service provided at https://www.hudle.in/terms-and-conditions (“Terms of Service”), you are also agreeing to this ‘Returns & Refunds’ Policy.
a) Hudle does not set cancellation and refund policies for the events listed on behalf of the third-party service providers on its Site. We only take the responsibility that the third-party service providers must communicate its refund policy to you through our Site. The sole responsibility to issue refunds in accordance therewith shall be of such third-party service provider/seller of products. Consequently, your requests for refund of your Order should be directed to the third-party service providers with whom you make a booking through Our Site and in no event shall be directed to Hudle. Any refund-related issues or disputes shall be strictly between you and the third-party service providers. Hudle shall not be liable for any refund-related claims in connection with Services.
b) In case you wish to cancel booking of an Order for a Service provided by a third-party service provider on Hudle, then the booking amount shall be refunded as per the refund policy for that specific venue or that specific event or that specific Service.
c) In addition to the above-mentioned cancellation charges, the refund amount shall be subject to deduction of bank charges i.e. 3% of the amount paid.
d) For refund/cancellation of events, venues and Services organized directly by Hudle:
You agree and acknowledge that once an Order has been successfully placed, you shall not be entitled to cancel your Order under any circumstances.
You further agree and acknowledge that all the fees paid to Hudle shall be non-refundable, non- saleable, non-exchangeable, non-transferable and non-adjustable under any circumstances.
In case an event or venue directly organized by Hudle is cancelled, you will be issued a voucher for the full amount of booking which can be redeemed against any future bookings in Hudle’s Site within six months from the date of cancellation.
e) Refund for Order due to failed online ticket booking will be processed within 7-10 working days.
f) Hudle reserves the right to change/modify this cancellation and refund policy without any prior notice.
g) With regards to payments, the Site/Hudle shall not be responsible for any unauthorised transactions conducted on our Site using your payment card or internet banking or any other method. The Site shall not be obligated to refund any money to you in such instances.